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Use It Correctly

  • Study and follow any instructions supplied with your door. Instructions should include safe and proper use and care, and how to disengage the door and use it manually in the event of a breakdown or power failure.
  • Avoid misuse of the product, or any use of equipment in need of repair.
  • Keep your eyes and ears open while the door is opening or closing electrically. If it's noisy or jerky, if it automatically reverses while closing or stops while opening, or if you notice that something is loose or broken, or working abnormally, stop using the door, stay clear of the area, and call in a professional immediately. If you have a manually operated door, you may be able to feel if something is wrong, for instance, if the door is unusually heavy to lift.
  • Always check the path to your door is clear before opening or closing, especially if it's electrically driven. Although modern built-in safety features prevent doors from applying excessive force, they will cause damage, potentially lethal to a small child or pet, if they strike while operating. Keep children away from the door area in general, and don’t allow them to touch its moving parts or play with the remote control.
  • Keep your eyes on the door until it has completed its movement. If you see any imminent danger while the door is opening or closing, you can stop or reverse the door with your remote control transmitter.
  • Maintenance

    To ensure the safety, reliability and longevity of your door, thorough maintenance should be carried out every 3,000 cycles (one cycle being a complete open and close) by confident and competent homeowners, or one of our qualified Service Technicians. Contact us to book a service if time is short. It’s what we do every day.

Basic Maintenance You Can Do

We encourage home-owners to save cost and carry out simple maintenance themselves. The following advice will guide you to understand what you can do and when to call in a professional.
Always refer to the Owners Manual supplied with your garage door and/or door opener. If it includes maintenance instructions, those instructions over-ride the following advice.

  • Parts requiring lubrication should be sparingly lubricated about every 6 months. The wrong lubricant could damage these components; if in doubt about what to use, call the manufacturer, or call us for advice. Avoid unwanted mess by applying sparingly and with care, according to the instructions on the container. Wipe away excess lubricant with a rag.
  • Clean the painted external surfaces of your door about twice a year with warm soapy water. Avoid getting water anywhere close to the electric door opener. It is not waterproof and will be damaged if allowed to get wet. Water can travel a long way on a wet garage door.
  • Most manufacturers and the International Door Association recommend the auto reverse function of your garage door opener be tested monthly, by placing a short length of 100mm x 50mm timber flat on the floor (50mm high) in the centre of the doorway, and allowing the door to close on top of the timber. The door opener should recognize the obstruction, stop and reverse the door back to the open position. If it hasn't stopped and reversed, the door and/or opener need urgent professional attention. Remove the timber, stand clear and close the door. Switch off power to the opener and do not use the door until it has been repaired.
  • Any timber components need regular repainting or oiling/staining, as weathering will cause irrepairable damage. Use the best quality paint or stain available, and always follow instructions on the container.
  • Check that all bolts are tight. Loose bolts holding springs or cables should not be tightened by the homeowner, as this may be dangerous. Do not use the door. Call in a professional.
  • Check for visible signs of wear in all pivot points, bearings and bushes. If any parts look worn, replace them before they fail. Do not touch or adjust springs or cables or anything connected to them.
  • On completing this procedure, close the door and disengage the opener by pulling down the release cord or handle and operate the door manually. It should be almost as smooth and quiet as a new door, and relatively neutral in weight, although large doors always require more effort to operate than smaller doors. A well balanced door will usually remain stationary when released at the half open position. If it drifts down, and won't remain parked at the half way point on release, the springs may need adjusting by a professional. This is vitally important, even if an electric opener operates the door, because the unnecessary effort needed to lift the door will cause excessive wear and tear, and premature failure of the opener.

Safety Warning

Always remember, door springs must be adjusted only by a qualified Garage Door Service Technician. Springs are difficult, dangerous and potentially deadly when adjustment is attempted by a person without the correct tools, training and experience. So if you think your door springs or connecting parts need adjusting, or your automatic door does not reverse after performing the test described above, avoid the risk of injury or damage to your property, and let the experts at Garage Door Solutions (Vic) look after you and your door.
Contact us today to organize an experienced Service Technician to take care of your garage door.

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